INS Announces Case Status
Online
Many Applicants for Benefits Can Check Case Status Using the Internet
WASHINGTON – The Immigration & Naturalization Service (INS) recently announced the
successful implementation of Case Status Online--a concrete example of INS’
commitment to improving customer service while guaranteeing process integrity.
Customers who have a receipt number for an application or petition filed at an INS
Service Center can check the status of their pending case online through the INS
website and avoid prolonged waits on the phone or at a local office.
“We shared the frustration of customers and employees who complained that there was
no easy way to check the status of a pending case.” said INS Commissioner James Ziglar.
“We expect that the availability of Case Status Online will reduce the number of
customers who need to call or visit INS in person for this information. It also allows
local field offices to focus on providing services that are only available by appointment
or in-person visit.”
Customers who do not have a receipt number will continue to receive information
about their case by calling the National Customer Service Center at 1-800-375-5283 or
1-800-767-1833 (TTY for the hearing impaired) or by visiting their local INS field
office.
The Case Status Online System is only the first of many improvements that will take
place as the INS implements Immigration Services Modernization and will fundamentally
transform and improve the Immigration Services' program. Immigration Services
Modernization is centered on service to customers and stakeholders; employee development;
process, technology and business improvements; and management infrastructure.
For more information, please access the INS web site: www.ins.gov
or call the INS National Customer Service Center: 1-800-375-5283. Forms can be
easily downloaded from the INS web site, or requested by calling 1-800-870-FORM.
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